Travel assistance

Rapid assistance in case of unexpected events while travelling

ERGO travel assistance offers support in the following situations: exchanging flight tickets or purchasing new tickets, finding a new hotel, offering advice if your baggage gets lost, and finding medical care and paying medical treatment expenses in a foreign country. 
Save the travel assistance number +372 633 3746 in your phone and contact travel assistance immediately if you need it.

If you fall ill while travelling and need medical attention

If you need medical care or help finding a medical institution, please call ERGO travel assistance +372 633 3746. Our medical care partner, InterAssist, will help you to find a suitable medical institution and, if necessary, guarantees the payment of costs to the medical institution.

If you pay for the treatment yourself, keep all the documents and invoices and, after returning to Estonia, submit them together with the application for indemnification to ERGO.

If your flight is delayed and you can’t make your next flight

Check with the airline first whether replacement tickets are offered or existing tickets can be exchanged for an additional fee. If this option is not offered, new flight tickets must be bought to continue the journey. The most convenient way to do this is via ERGO travel assistance +372 633 3746. Be sure to ask for proof of the delay or cancellation of the scheduled flight! 