Health claim notice
- Guidelines
- Claim notice via app
- Claim notice
Guidance for health insurance claim
To receive medical care, you can contact an ERGO medical partner or another medical institution or professionally qualified provider of your choice.If you have concluded your health insurance, then you can find our health insurance partners here.
If your employer has concluded your health insurance, then you can find our health insurance partners here.
When contacting an ERGO medical partner | When contacting other medical institutions that are not ERGO partners |
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*Examples of additional documents needed for a decision on compensation:
Paid visit to a family physician or specialist
- Invoice for treatment provided
Tests, diagnostics, procedures, and analyses
- Extract from the medical history of the person treated
- Invoice for treatment provided
Vaccination
- Copy of the vaccination card or the corresponding entry in the Patient Portal
- Invoice for treatment provided
Dental treatment
- Invoice containing a list of dental services provided
Rehabilitation
- Extract from the Patient Portal or the occupational health doctor’s decision on the need for rehabilitation treatment
- Invoice issued in the name of the person who received the treatment, which includes a description of the service
Glasses or lenses
- Documentary evidence of change in visual acuity, prescription
- Invoice for glasses or lenses
Prophylactics
- Invoice containing a description of the treatment provided
Hospital treatment
- Coordinate the cost of planned hospital treatment with ERGO beforehand
- Extract from the Patient Portal or medical record
- Invoice for hospital treatment in the name of the person treated
Medication
- Copy of the prescription
- Proof of purchase of the medication
You can find most of the required additional documents at terviseportaal.ee and eesti.ee.
If you have any questions, please contact ERGO:
- info@ergo.ee
- 610 6500
ERGO mobile app is the simplest and quickest way to apply for health insurance compensation.
To submit the claim notice take a photo of the medical service invoice with your smartphone and fill in the amount and description fields in the mobile app.
You can download the mobile app on the Apple Store or Google Play.
Dear customer! Unfortunately, it is currently not possible to download the ERGO Estonia app to newer Android phones. You can submit a claim on the ERGO website. We apologize for the inconvenience!
See ERGO mobile app usage guide (Estonian and EU citizens) >
See ERGO mobiile app usage guide (for tomporary residence permit or visa applicants) >
