Accessibility

ERGO is committed to making its mobile application accessible — ensuring digital accessibility for all clients, including people with disabilities, in accordance with the European Accessibility Act and Web Content Accessibility Guidelines (WCAG 2.1 Level AA).

This accessibility statement applies to the mobile application “ERGO Estonia” iOS and Android versions,

Compliance status

Based on the accessibility audit, the mobile application “ERGO Estonia” is partially compliant with accessibility requirements.

38% of the tested criteria did not meet the accessibility guidelines, while 62% of the tested criteria were compliant.

The latest accessibility audit was conducted on June 19, 2025.

Identified accessibility issues

The audit identified several areas that require improvement to ensure better accessibility:

• Text scaling – The app has a fixed text size with no option to enlarge the text.
• Color contrast and visual clarity – In some places, text and background colors have insufficient contrast.
• Error identification and input suggestions – Some form fields lack clear error messages and suggestions for corrections.
• Keyboard navigation and screen reader support – Some elements (like buttons or links) are inaccessible via keyboard or lack visible focus indicators. Several interactive elements lack proper labels in the code, preventing assistive technologies from interpreting them.
• Screen rotation – The app can only be used in portrait mode, with no option to switch to landscape view.
  
   

Planned improvements

ERGO has developed an accessibility improvement plan to gradually implement the identified enhancements, including:

• Adding support for text scaling.
• Implementing keyboard navigation and screen reader support.
• Improving contrast, labeling, and error handling.
• Conducting regular accessibility audits and ensuring guideline compliance during the development of new features.

Accessibility alternatives

To receive content or services currently inaccessible in an alternative format, direct service is offered as an alternative. Please contact the ERGO customer service center for assistance:

• E-mail: info@ergo.ee
• Phone: 610 6500

Support and Feedback

We strive to improve the app and value feedback on its accessibility. If you encounter accessibility barriers or need assistance, please contact us:

• E-mail: info@ergo.ee
• Phone: 610 6500

We will respond to your request within 7 days. If we do not respond adequately to your request or complaint, you have the right to contact the Consumer Protection and Technical Surveillance Authority, contact details can be found at: ttja.ee.